Castellanos & Associates, APLC - Privacy Policy

Last modified: 12/2/20

Welcome! Thank you for visiting our website and social media properties online.

We recognize that you may be concerned about how we collect, use and disclose information from this website through our domain castellanosfamilylaw.com, including any mobile application or other version of this site (collectively, “Website”), owned and managed by us or on behalf of our firm through our service providers.

This Privacy Policy (“Policy”) describes our practices in connection with information we collect through our Website and any of our social media properties (“Social Media”) from which you are accessing this Policy. Our purpose is to help you understand the different types of information we may collect from you and how that information may be processed, used, or shared with third party service providers.

We hope you will read this information carefully. If you have questions or concerns, you should contact us. You will find our contact information below in the How to Contact Us Section of this Policy.

Please understand that if you use this Website or access our Social Media (collectively, “Online Services”), or if you submit information through a web form via our Online Services, you are accepting the policies and practices described in this Policy.

What Information We Collect

Generally, personal information refers to information that identifies, or relates to or is capable of being associated with or could reasonably be linked to, directly or indirectly, by reference to an individual consumer.

As discussed more fully below, California recently enacted the California Consumer Privacy Act of 2018 (“CCPA”). Under the CCPA, personal information can include information that relates to or is identified with a consumer, household or a device.

Personal information can include, but is not limited to, the following:

• Name;
• Alias;
• Telephone Number;
• Postal Address;
• Online Identifier;
• An Internet Protocol (“IP”) Address;
• Email Address;
• Location Data.

Personal Information does not include information that is publicly available such as information that can be obtained lawfully from federal, state, or local government records.

In addition, information that is deidentified by a business or service provider, which means the information cannot reasonably identify, relate to, describe, or cannot be linked to a particular consumer, directly or indirectly, is not considered personal information under the CCPA.

Other exceptions to the definition of personal information also includes aggregate consumer information and information that is covered under sector-specific privacy laws such as the Health Insurance Portability and Accountability Act of 1996 (“HIPPA”) and the Fair Credit Reporting Act (“FCRA”).

We collect information about you from a variety of sources. This can occur directly, through our interactions with you, as well as through your use of our Online Services. For example, on our Website we may collect information about your IP Address, the type of browser you are using, your operating system, what information brought you to our Website, and the pages you visit while browsing our Website.

We also collect information through forms on our Website. When you make request information from us about our services through one of these forms, we collect your name, address, telephone number, email address and any information you provide in your communication.

How We Use Information We Collect

We use personal information that we collect on our Online Services for legitimate business purposes, which includes, as follows:

• To administer our Website or provide website functionality, including troubleshooting, data analysis, testing, statistical and survey purposes;
• To improve our Website to ensure that content is relevant and that it can be effectively viewed by you on your computer or mobile device;
• To fulfill requests for legal services;
• To provide client services, consumer service or support or other internal purposes related to a legitimate business purpose, or other internal purposes.
• We use your information based on a contract that we may have with you or for our legitimate interest for maintaining security (e.g., the prevention and investigation of fraud or fraudulent activities).

As mentioned in our section related to deletion requests under the CCPA, personal information may be deleted, subject to certain exceptions and in accordance with applicable federal and state laws and regulations. For more information, please review our Right to Delete and Exceptions to CCPA Right to Delete Section(s) below.

Cookies

We use cookies on our Website. Cookies are small pieces of data or text files that a website can ask to store on your computer or device to remember specific information about you. We use cookies to personalize content and advertising, to provide social media features and to analyze traffic on our Website.

If you have concerns related to the use of cookies, please contact as set forth below in the How to Contact Us section of this Policy.

Linked Websites

We may provide hyperlinks on our Online Services that link to other websites. We are not responsible for, and this Policy does not apply to the privacy practices of any linked sites or any companies that we link to through our Online Services. We encourage you to read the Privacy Policy of any website you visit or use on the internet.

Do Not Track Disclosures

We adhere to the practices outlined in this Policy and do not currently monitor or respond to Do Not Track browser requests.

The California Consumer Privacy Act of 2018

On June 28, 2018, Governor Jerry Brown signed the CCPA. The purpose is to increase transparency and give California consumers control over how their personal information is used and shared by certain businesses. The CCPA went into effect January 1, 2020.

However, it is important for you to understand that not all businesses fall within the scope of the CCPA. In addition, there may be instances where a business has the right to deny a request for the deletion of information, which is discussed more fully below.

We would encourage you to read the CCPA to gain a better understanding of what businesses fall within the scope of the Act and any rights you may have under this law.

California Residents Only

In some instances, California residents have specific privacy rights under the CCPA, as follows:

Right of Access

If you are a California resident, a consumer may have the right to request that the business disclose what personal information it collects, uses, discloses, and sells, as follows:

• Information collected;
• Categories of information collected;
• Categories of third parties with whom the information is shared;
• Categories of sources of the information
• Business or commercial purpose for collecting or selling personal information.

If a business receives a verifiable request relating to the information, the CCPA gives consumers the right to request, up to two times per year, access to the categories and specific pieces of personal information collected, used, shared, or sold.

Right to Delete

In some instances, a California consumer will have the right to request the deletion of personal information certain businesses collect from them. As described in the What Information We Collect section above, Castellanos & Associates, APLC, along with our third-party service providers collect personal information from you through our Online Services.

We may use this information to help with the functionality of our Website; provide client services; advertise and market legal services and provide relevant content; conduct research, analytics, and data analysis; conduct risk and security control or monitoring; perform accounting, audits or other internal functions such as conducting internal investigations, compliance with legal regulations and process; maintain records; and exercise and defend legal claims.

We do not engage in the “sale” of personal information. We also do not target our services to children, and we do not “sell” the personal information of minors under the age of sixteen (16).

If you have any concerns about your privacy, this Policy, or if you would like to submit a request, please contact us as set forth in the How to Contact Us section below.

Exceptions to CCPA Right to Delete

As described above, a consumer may have a right to request the deletion of personal information collected by certain businesses under the CCPA, subject to legal exceptions outlined in the statute or as otherwise required by state or federal laws and regulations.

With respect to submitting a request to delete personal information from us, the exceptions may prevent us from complying with a consumer request to delete personal information if we (or our service providers) are required to maintain data.

We reserve the right to deny your request to delete any information that is necessary for us or our service providers to:

• Complete the transaction for which we collect the personal information, or to provide goods or services requested by you, or reasonably anticipated within the context of an ongoing business relationship between us, or to perform a contract between us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for it.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise a free speech right, or to ensure the right of another consumer to exercise that consumer's right of free speech or exercise another right provided by law.
• Comply with the California Electronic Communications Privacy Act ("CalECPA") under Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, if the consumer deletion request is likely to render impossible or seriously impairs the achievement of such research, and upon consumer's informed consent.
• To enable solely for internal uses within our business reasonably aligned with your expectations and based on your relationship with us.
• Comply with a legal obligation.
• To otherwise use your consumer personal information internally, in a lawful manner that is compatible with the context in which you provided the information to our firm.

How We Process Requests to Access or Delete Information

When you make an access or deletion request regarding your personal information, please contact us in writing as set forth in the How to Contact Us section referenced below. Before completing your request, we will need to verify your identity or the identity of your authorized representative. We will only request additional information solely to verify your identity for purposes of handling your request.

Right to Opt-Out of the "Sale" of Personal Information

If you are a California resident, you may have a right to "opt-out" of the "sale" of your personal information to third party service providers. We do not "sell" consumer personal information. To the extent the definition of "sale" under the CCPA or other applicable law or regulation, this Policy explains the limited circumstances we transfer or share information with third-party service providers.

In some cases, your ability to access information or to request the deletion of information will be limited, as permitted (or required) under applicable law or regulations.

Right to Non-Discrimination

You will not receive discriminatory treatment related to the price of our legal services or representation when you exercise your privacy rights under the CCPA.

Children’s Online Privacy Protection Act (“COPPA”)

As stated above, we do not use advertising to target children, and we do not knowingly collect, use, or disclose personal information from children under the age of thirteen (13) via Online Services. If we are informed that our firm has collected the personal information of a child under the age of thirteen (13) in a manner that is inconsistent with COPPA, we urge you to notify us promptly and we will respond to your request in accordance with applicable law. We will take all necessary and appropriate steps to delete the information as quickly as possible.

If you believe that a child under the age of 13 may have provided us with personal information, please email us at edwin@castellanosfamilylaw.com, or contact us as referenced in the How to Contact Us section below.

Nevada Residents

We do not engage in the “sale” of personal information of residents located in the State of Nevada. If you have any concerns or if you would like to submit a request to us, you may do so by contacting us in writing as referenced in the contact information listed below in this Policy. We reserve the right to deny any request consistent with the policies and procedures outlined in this Policy.

Security Procedures

Increased cyber-related incidents around the world demonstrate that the transmission of data over the internet and any related storage of your information is not guaranteed to be completely secure. We use appropriate organizational, technical, and administrative security measures to protect the confidentiality and integrity of information and to mitigate against the loss, misuse, unauthorized access, disclosure, or alteration of data.

We cannot warrant the security of information that a user may transmit online. We continue to evaluate and make changes to our security procedures. We strongly recommend that you frequently review this Policy for any updates or changes to our information security practices and procedures.

How to Contact Us

Castellanos & Associates, APLC is responsible for the collection, use and disclosure of your personal information under this Policy.

If you have any concerns about this policy, or if you would like to submit a request to access your personal information, or to request correction or deletion of personal information, please contact us as follows:

You can reach us via telephone at (323) 655-2105.

You may also submit your request in writing to:

Castellanos & Associates, APLC

800 S. Figueroa Street, Suite 1060

Los Angeles, California 90017

Attn: Privacy Officer

We reserve the right to deny certain requests for information consistent with the terms in the Policy, or as required by law or regulation. We do not charge a fee to process most requests unless the request is excessive or causes an undue burden.

We Reserve the Right to Revise this Privacy Policy

Castellanos & Associates, APLC reserves the right to change this Policy at any time. To confirm updates to this Policy, please review the “Last Modified” date of this Policy. You will find this date directly underneath the page title "Castellanos & Associates, APLC - Privacy Policy," appearing on the upper left hand corner of the page.

If you use any of our Online Services after a modification or change is made to this Policy, your continued use of our Online Services will be considered an acceptance of the new terms.

We encourage you to come back from time-to-time to review this Policy for changes. If you do not agree with any of the changes or modifications, you should refrain from further use of our Online Services.

Investigating Complaints and Resolving Disputes

Any complaints about this Policy should be submitted to us in writing as noted above and we will investigate your concerns or any claim. If we are unable to resolve a claim arising under this Privacy Policy to the satisfactions of all parties involved, then the parties agree to use dispute resolution mechanisms in the State of California provided by JAMS Dispute Resolution.